Terms & Conditions
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Terms & Conditions
Refunds are available for all full priced items, excluding earrings. All items must be post stamped within 12 days of receiving your order and any received thereafter may be denied.
All products must be returned in their original condition not worn including tags, boxes, bags & garment bags. Once Ekaterina Sikalas has received your returned package, all returned items will be inspected before a refund is issued.
Ekaterina Sikalas reserves the right to deny any refund if items are returned used, soiled, worn or damaged or altered in any way, or have perfumes or scents on the fabric and they will be returned to sender at the customers expense. You will be notified via email if you returned item is not suitable for a refund.
The cost of return shipping will be at the customer’s expense and non refundable. When returning any product we recommend to send it through traceable mail, as any returned product that are not received by Ekaterina Sikalas will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you are returning/exchanging please send all items you wish to return from an order in the same shipment including proof of purchase to ensure your return is processed as quickly as possible.
PLEASE NOTE NO REFUND/EXCHANGE ON EARRINGS FOR SANITARY REASONS.
PLEASE NOTE ALL SALE ITEMS ARE FINAL AND THERE IS NO REFUND/ EXCHANGE.
CONFIRMATION OF ORDERS:
Once an order has been placed & paid for, you will receive a confirmation of the items/ products purchased. When an order has been placed the credit/ debit card will be charged straight away. If for whatever reason the credit/ debit card that you or you have permission to use and it refuses payment, Ekaterina Sikalas brand will not be held liable for any delay, non delivery. Lastly we take great care to keep all personal details private and secure. We will not be liable for any loss you may suffer or third party procures unauthorised access to any data you provided when accessing or ordering from the Ekaterina SIkalas site.
All prices seen on the Ekaterina Sikalas website are listed in Australian dollars (AUD). Free shipping within Australia. If you are international buyer you will have to contact the brand Ekaterina Sikalas to receive a quote on total cost of purchase item, postage, & shipping cost. All cost will be charged in AUD regardless of country of where you will be purchasing from.
Free shipping within Australia. Please be aware shipping within Australia will be between 1-3 working days depending on your location. If you purchase an items on the weekend, Saturday/ Sunday or public holidays it will be dispatched next working day. The parcel will then be dispatched to a courier DHL. Then as soon as the purchase has been processed your purchase will then be dispatched to a courier DHL. When that has been processed you will receive email with a tracking number/ details. All international shipping please contact us directly either by phone/ email. As each country has different pricing for postage & tax's. Please be aware any customs/ duty, or VAT charges may apply & the responsibility of buyers & we have no control over postage/ shipping cost.
PRODUCT APPEARANCE, DISCREPANCIES:
Please keep in mind we do our up most to make sure our products are displayed as accurately as possible. The colour of our product appearing on the Ekaterina Sikalas website. However, as computers/ phones monitor's vary, we can not guarantee your monitor's display of any colour will be completely accurate. Therefore we can not be held liable for any colour/ design discrepancies.
Ekaterina Sikalas owns all images & content on the website. All content & images are protected under the copy right laws. Images/ content can not be reproduced without written consent from Ekaterina Sikalas. Any breach of this copyright will result in legal action.
Customers details that are provided to us are securely stored and will not be passed onto any third party with the accordance to Australian privacy law.
By purchasing products from Ekaterina Sikalas you have acknowledge to our terms & conditions. Also that the information supplied by you the customer is correct & accurate. All the information that is provided the Ekaterina Sikalas website is in good faith and to the best of our knowledge is accurate. Ekaterina Sikalas reserves the right to change any details on the website such as images, content, pricing at any stage.
Ph: 0409 325 790